Politica de cancelamento - Loving New York

Politica de cancelamento

De Steffen, 13. junho 2017
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The following cancellation policy applies to the purchase of goods. Provided that we have rendered a service, please find the respective cancellation policy for services subsequent to the terms below.

Cancellation policy

Cancellation right

You may cancel this contract within fourteen days without indication of any reason.

The cancellation period shall be fourteen days from the day you or a third party you indicated have/has taken possession of the goods, forwarders excluded.

To exercise your cancellation right you have to inform us at lovingnewyork.de c/o melting elements GmbH, Fuhlsbüttler Str. 405, 22309 Hamburg, Telephone: 040  537 98 975, e-mail: steffen@lovingnewyork.de by means of a clear declaration (e. g. a letter sent by post, a fax or an e-mail) of your decision to cancel this contract. You may use the enclosed template cancellation form which, however, is not mandatory.

Sending your message indicating that you take advantage of the right of cancellation prior to the expiry of the cancellation period will suffice to meet the cancellation deadline.

Consequences of cancellation

By cancelling this contract, we shall refund all payments we have received from you, including delivery expenses (with the exception of additional expenses if you have chosen a different delivery method than the standard delivery method we offered) with immediate effect and not later than fourteen days from the day your message of cancellation of this contract has been received by us. The same means of payment you used for purchase will be used for refunding, unless expressly agreed otherwise; in no event will fees be charged for refunding. We reserve the right to deny refunding until we have received the goods back or until you have provided evidence that you have sent back the goods, depending on which occurs first.

You are obliged to return the goods immediately to us and, in any case, not later than fourteen days from the day you inform us about your cancellation of this contract. Sending in the goods prior to the expiry of the fourteen-day period will suffice to meet the deadline. You shall bear the direct costs of returning the goods.

You shall only be liable for any diminished value of the goods resulting from handling other than what is necessary to ascertain the nature and functioning of the goods.

End of cancellation policy

Cancellation policy (services only)

Cancellation right

You may cancel this contract within fourteen days without indication of any reason. The cancellation period shall be fourteen days from the day the contract has been concluded.

To exercise your cancellation right you have to inform us at lovingnewyork.de c/o melting elements GmbH, Fuhlsbüttler Str. 405, 22309 Hamburg, Telephone: 040  537 98 975, e-mail: To exercise your cancellation right you have to inform us, lovingnewyork.de c/o melting elements GmbH, Fuhlsbüttler Str. 405, 22309 Hamburg, Telephone: 040  537 98 975, e-mail: steffen@lovingnewyork.de of your decision to cancel this contract. You may use the enclosed template cancellation form which, however, is not mandatory.

Sending your message indicating that you take advantage of the right of cancellation prior to the expiry of the cancellation period will suffice to meet the cancellation deadline.

Consequences of cancellation

By cancelling this contract, we shall refund all payments we have received from you, including delivery expenses (with the exception of additional expenses if you have chosen a different delivery method than the standard delivery method we offered) with immediate effect and not later than fourteen days from the day your message of cancellation of this contract has been received by us. The same means of payment you used for purchase will be used for refunding, unless expressly agreed otherwise; in no event will fees be charged for refunding.

End of cancellation policy

The right of cancellation does not apply to distance selling contracts

  • that we concluded with entrepreneurs in accordance with § 14 BGB (German Civil Code)
  • for the delivery of merchandise which is not prefabricated and which can only be produced according to consumer’s specifications or which is clearly tailored to personal requirements
  • or which are quickly perishable or goods with a short best before period,
  • for the delivery of sealed products which are not suitable for return shipment due to health protection or hygienic requirements if unsealed after delivery,
  • for the delivery of goods which, by their nature, have been mixed inseparably with other goods after delivery,
  • for the delivery of audio or video recordings or of software in sealed packages if the seal was removed or broken after delivery,
  • for the delivery of newspapers, journals, and magazines, with the exception of subscription contracts,
  • for the delivery of alcoholic beverages, the price of which has been agreed upon at the time of the conclusion of contract, but which could not be delivered earlier than 30 days after the conclusion of contract and the actual value of which is dependent on market fluctuations uncontrollable by the entrepreneur

Template cancellation form

If you wish to cancel the contract, please complete this form and return it.

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